Frequently asked questions
Flights
What is the tariff plan and what are the types of fares?
The tariff plan is the cost of the flight set by the airline. Fare types may vary depending on the airline, but usually include a non-refundable fare and a reimbursable fare.
How can I book a plane ticket?
You can book a plane ticket on the airline’s official website or through travel agencies.
What are the different ways to pay for air tickets?
Payment for air tickets can be made in various ways, including cash, credit cards, electronic wallets and other payment systems.
How do I check the status of my booking?
You can check the booking status on the airline’s website or by contacting customer support.
What should I do if I need to change the date of my flight or route?
If you need to change the date or route of your flight, contact the airline representatives as soon as possible. In some cases, additional fees may apply.
What happens if I canceling my flight?
Cancellation of the flight may entail fines and fees set by the airline.
Can I buy air tickets at the last minute?
Yes, you can buy air tickets at the last minute, but availability and prices may vary.
What documents do I need to buy a ticket?
To purchase a ticket, you will need an identity card and flight information.
What does "non-refundable fare" and "refund with refund" mean?
Non-refundable fare is a type of fare in which ticket refund is possible only with penalties. Refund with refund allows you to return the ticket with a refund of its cost.
What happens if my flight is delayed or canceled?
If your flight is delayed or cancelled, the airline must provide you with information about your new flight or offer an alternative option.
Baggage
What is the maximum size and weight of baggage that I can take with me?
The maximum size and weight of baggage may vary depending on the airline and route.
What are the baggage and carry-on baggage allowances?
Baggage allowance depends on the airline and the fare. They usually include checked baggage and hand luggage.
How should I check in my baggage?
You can check in your baggage at the check-in desk at the airport.
What if my baggage gets lost or damaged?
If your baggage is lost, the airline must reimburse its cost. If the baggage is damaged, the airline can offer compensation.
Can I take additional items with me, such as sports equipment or musical instruments?
Yes, you can take sports equipment and musical instruments with you, but they may have size and weight restrictions.
Are there restrictions on the transportation of liquids, aerosols and gels in hand baggage and baggage?
Yes, there are restrictions on carrying liquids in hand baggage. All liquids must be packed in containers of no more than 100 ml and placed in a transparent bag with a zipper.
Is it possible to take food and drinks on board the plane?
Food and drinks can be taken on board in limited quantities and must comply with safety requirements.
Transfers
What should I do if I have a connecting flight?
If you have a connecting flight, you need to get your luggage and re-check in for the next flight.
How long will I have to wait to transfer to another flight?
The transfer time may vary depending on the airport and airline.
How do I get my baggage when transferring?
You can get your baggage at the transfer at the baggage claim tape or at a special counter.
What should I do if my transfer takes place in another country?
If your transfer takes place in another country, you may need to go through customs control and obtain a visa, if required.
Что делать, если моя пересадка происходит в другой стране?
Online check-in
What is online check-in and how do I use it?
Online check-in is a service that allows you to check in for a flight via the Internet.
What are the advantages of online check-in?
Online check-in allows you to save time and choose a convenient seat on the plane.
When does online check-in start and end?
Online check-in usually starts 24 hours in advance and ends 1 hour before departure.